WEBSITE PRIVACY POLICY
Date of Last Update: 17 March 2026
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and manage personal information obtained through our website ("Website"). It has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
By accessing and using our Website, you agree to the collection and use of your information as described in this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. When we do, we will update the "Date of Last Update" at the top of this page. We encourage you to review this page periodically.
2. Information We Collect
We may collect the following types of personal information through our Website:
2.1 Personal Information
Name and contact details (email address, phone number)
Enquiry and contact form submissions
Any other information you voluntarily provide to us
2.2 Usage and Technical Data
Pages visited, links clicked, and search terms used on our Website
IP address, browser type, operating system, and device identifier
Referring website or source
We only collect personal information that is reasonably necessary for our functions and activities. Where possible, we give you the option of not identifying yourself or using a pseudonym when interacting with us.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your enquiries and provide information about our services
To contact you in connection with a request or enquiry you have made
To analyse Website usage and improve our services and Website functionality
To personalise your experience on our Website
To comply with our legal obligations
We will not use your personal information for any purpose that is unrelated to the above without your consent.
4. Disclosure of Your Information
We will not share, sell, or disclose your personal information to third parties except in the following circumstances:
With your consent
To third-party service providers who assist us in operating our Website, such as website hosting providers, analytics services, or our marketing agency — these providers are bound by contractual obligations to protect your information and may only use it to provide services to us
Where required or authorised by law, including to comply with a court order or respond to a lawful request from a government authority
Where necessary to protect the rights, property, or safety of our business, our staff, or the public
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you become aware of any security breach, please contact us immediately.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to collect information about how you use our Website. This helps us understand user behaviour, personalise your experience, and improve our Website.
A cookie is a small text file that is stored on your device when you visit a website. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of some parts of our Website.
We may also use third-party analytics tools (such as Google Analytics) that collect, monitor, and analyse website usage data. These third parties have their own privacy policies governing the use of that information.
8. Accessing and Correcting Your Personal Information
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that we correct that information if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request to access or correct your personal information, please contact us using the details in Section 11 below. We will respond to your request within a reasonable timeframe. In some circumstances, we may be required or permitted by law to decline your request, in which case we will provide you with written reasons.
We do not charge a fee for making an access request, but we may charge a reasonable fee to cover the cost of providing access where permitted by law.
9. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, you have the right to make a complaint. We take all privacy complaints seriously and will endeavour to resolve your complaint promptly and fairly.
To lodge a complaint, please contact us using the details in Section 11. Please provide as much detail as possible about the nature of your complaint. We will acknowledge receipt of your complaint within a reasonable time and will respond with the outcome of our investigation.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
10. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Intellectual Property
All content and design elements of this Website are protected by copyright and other intellectual property laws. You may print a copy of any part of this Website for personal use only. Any other use, copying, or reproduction without our prior written consent is prohibited.
12. Limitation of Liability
To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the information contained on this Website.
13. Governing Law
This Privacy Policy is governed by the laws of New South Wales and the Commonwealth of Australia. Any dispute arising in connection with this Privacy Policy is subject to the exclusive jurisdiction of the courts of New South Wales and Australia.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us at:
PBE Real Estate
wonthaggi@pberealestate.com.au
We will endeavour to respond to all enquiries within a reasonable timeframe.